Privacy Policy

At Regal Kitchen Foods USA LLC, we take your privacy seriously. We are committed to complying with all applicable federal and state privacy laws and regulations, including the U.S. Federal Trade Commission (FTC) guidelines, the California Consumer Privacy Act (CCPA), and other applicable U.S. data protection laws. This Privacy Policy describes how we collect, use, and protect your personal information across our website and any other sites we own and operate.

1. Information We Collect

We collect personal information that you voluntarily provide to us, such as when you make a purchase, sign up for updates, or contact us. This includes:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (handled securely through our payment processor)

In addition, we collect certain information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Pages viewed
  • Date and time of visit
  • Referring URL
  • Device type and operating system

2. Use of Collected Information

We collect and use personal information to:

  • Process and fulfill orders.
  • Communicate with you regarding your orders or inquiries.
  • Send you promotional information (with your consent).
  • Improve our website and services.
  • Comply with legal requirements.

We only collect personal information that is reasonably necessary for these purposes and will never sell or rent your data to third parties.

3. Legitimate Reasons for Processing Your Personal Information

We collect personal information only when we have a legitimate reason to do so, such as fulfilling a contract, providing customer service, or complying with legal obligations.

4. Shipping and Delivery Policies

We offer shipping throughout the United States. Shipping fees are calculated at checkout, and all orders are processed in U.S. Dollars (USD). The shipping timeframe is typically 3-7 business days, depending on your location within the U.S.

Shipping charges may vary depending on your location and order details. All applicable taxes and handling fees are included at checkout.

5. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption of sensitive information during transmission, and regular monitoring of our systems to detect potential vulnerabilities.

Although we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. As such, we cannot guarantee absolute security.

6. How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete the information as soon as possible.

8. International Transfers of Personal Information

Your personal information may be transferred to and processed in countries other than your own. If we transfer your personal information to third-party providers in other countries, we ensure that these transfers are compliant with U.S. data protection laws and regulations, including the FTC guidelines and applicable international data transfer agreements.

9. Your Rights and Controlling Your Personal Information

You have the right to:

  • Access and review the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal or regulatory retention requirements).
  • Opt out of direct marketing communications at any time by using the "unsubscribe" link in emails or contacting us directly.

If you believe your data has been handled improperly, you have the right to file a complaint with the appropriate regulatory authority.

10. Compliance with U.S. Privacy Laws

We comply with all relevant U.S. privacy laws, including the California Consumer Privacy Act (CCPA). If you are a California resident, you have additional rights under the CCPA, including the right to:

  • Know what personal information we collect, use, and disclose.
  • Request deletion of your personal information.
  • Opt out of the sale of your personal information (though we do not sell personal data).
  • Non-discrimination for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the details provided below.

11. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those external websites. Please review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any changes will be posted on this page. If required by law, we will obtain your consent before using your personal information for any new purposes.

13. Summary of Return Policy

  • We accept returns for defective or damaged products only, within 7 days of receipt.
  • For a return to be eligible, the product must be unused and in its original condition and packaging.
  • No restocking fee is charged.
  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrectly delivered.

14. Contact Us

For any questions or concerns regarding your privacy, please contact us at:

Regal Kitchen Foods USA LLC
1490 S Price Road, Suite 115A
Chandler, AZ 85286, USA
Email: info@regalkitchenstore.com